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Delivery & Return
Orders are usually processed within 1–3 working days.
- Malaysia delivery: Usually 1–5 working days
- International delivery: Approximately 10–20 working days using Economy Air Shipping, depending on the country and delivery area
If you have not received your parcel within the estimated delivery period, please contact us with your order number and tracking information. We will assist in checking with the courier service.
If a parcel is confirmed lost during transit, Cellnetos.com will assist customers with replacement or refund arrangements depending on the courier investigation result. Customers are advised not to worry and to contact us directly for support.
Please contact us within 48 hours after receiving the parcel. Kindly provide your order number together with clear photos or videos of the issue for faster assistance.
Yes. Returns or exchanges are accepted for incorrect or defective items, provided the products are unused, sealed, and returned in original packaging condition.
You may contact us through:
- Email: support@cellnetos.com
- WhatsApp: +6011 5666 3291
Or visit our store directly at Sungei Wang Plaza, Kuala Lumpur.